Summary
- Mastery of Windows, Windows Server and Android operating systems, including legacy operating systems.
- Office 365 Administration and Security Subject Matter Expert for a consulting firm of nearly 100 employees.
- Most familiar with Fortigate firewalls, Dell PCs and servers, and Ruckus access points.
- Excellent troubleshooting and problem-solving skills across the entire spectrum of IT infrastructure.
- Works with clients honestly to help them make the best decisions for their businesses.
- Actively supports and maintains thousands of users and hundreds of servers across many companies.
Relevant Experience
Consulting Systems Engineer and Office 365 Subject Matter Expert
Jun 2019 – PresentMirazon · Louisville, KY
- Works directly with IT professionals to upgrade aging infrastructure and implement best practices.
- Supports companies of all sizes with everything from virtualization to installing new printers.
- Regularly implements and troubleshoots Office 365, Veeam Backup, Datto Backup, and Fortigate firewalls.
- Maintains extremely high client satisfaction as a primary engineer.
- Works with companies to raise their Microsoft Secure Score and implement email filtering, MFA, Office 365 backup, and more.
- Successfully led efforts to restore and harden whole environments after clients fell victim to cyber-attacks.
- Serves as a mentor to entry-level engineers and regularly assists the helpdesk team directly.
- Has worked alongside senior management to interview candidates for the consulting team.
Managed Services Engineer
Nov 2017 – Jun 2019Mirazon · Louisville, KY
- Performed regular maintenance on client servers and workstations, as well as internal workstations, using the ConnectWise ticketing system to track issues and client correspondence.
- Worked within several client environments as a Total IT engineer: managing users, software, files and permissions, printers, product licensing, sync to Office 365, and more.
- Created and maintained the Microsoft Deployment System and custom Windows images for internal use, streamlining the deployment process and reducing PC setup time to under an hour.
- Regularly educated and shared knowledge with clients and other Mirazon employees.
- Quickly learned and adapted to specific client issues and needs, often involving never-before-seen software.
- Contributed to company events and actively researched blog post material.
On-Call IT Administrator and Computer Technician
Oct 2015 – Oct 2017BeckPC · Louisville, KY
- Performed regular maintenance on countless systems of companies and homes around Louisville.
- Regularly solved common issues remotely and on-site for small and large clients.
- Managed servers, Active Directory, networking equipment, and networked devices such as printers and NAS.
- Personally solved issues relating to the Metro Public Safety (MPS) application rollout for Police, Fire, and EMS.
- Adapted, researched, and solved complex and one-of-a-kind issues as they appeared.
- Communicated effectively with clients at all levels, on a level that is easy for everyone to understand.
Self-Employed Computer Technician
Aug 2008 – Oct 2017Custom Computers and Repair by Kyle
- Highly experienced in diagnosing and repairing software and hardware issues.
- Regularly provided tech advice online and remote support.
- Maintained systems for many residential and small-office customers.
- Routinely recommended affordable and effective upgrades for contacts all over Louisville.
- Hand-built and tested hundreds of PCs, and completed many total laptop reconstructions.
Specific Project Experience
Repeat work, not one-offs: each of these has been done several times, some as many as a dozen.
- Recovers client environments from ransomware and other cyber-attacks, restoring data and server services quickly enough to prevent loss of business, then hardens them against the next attempt.
- Moves clients into new office buildings, physically migrating all PCs and server infrastructure.
- Sells, configures, and installs servers, network and security hardware, PCs, and access points.
- Migrates organizations’ email and cloud file storage from G Suite or GoDaddy 365 to Microsoft 365.
- Helps the Mirazon Managed Services team onboard new clients and put best practices in place.
- Audits cloud and on-premises organizations to find vulnerabilities and mitigate them.
Education
| Name | School | Date | Notes |
|---|---|---|---|
| Certificate in IT Administration & Security | Sullivan University | Spring 2018 | GPA of 4.00 |
| CompTIA A+ and Network+ | CompTIA | Previously certified | |
| Front End Development | Code Louisville | July 2015 | Graduated |
| B.A. in Biology, Minor in German | Bellarmine University | May 2014 | With Honors; GPA of 3.31 |
| High School Diploma | Saint Xavier High School | May 2010 | With Honors; weighted GPA of 4.47 |
- Semi-fluent in German; can still easily read and translate German text.
- Studied abroad in Germany in 2009, and studied marine biology in the Bahamas in 2013.
Awards
High Five AwardMirazon · multiple-time recipientA quarterly award honoring Mirazon’s core values
The Robert W. Korn Award for Biology ResearchBellarmine University · 2014
Honors Program Certificate of Merit for ThesisBellarmine University · 2014
Monsignor Horrigan ScholarshipBellarmine University · 2010
AP Scholar with DistinctionCollege Board · 2010Completed 7 AP courses in high school
Senator Jeff Green Scholar AwardState of Kentucky · 2010